Introduction

www.virgins.gr is an online store selling products and services via the Internet created by the company under the name “SYMEONIDOU & EFTHYMIADOS VIRGIN”, contact email address info@virgins.gr, and telephone service line of the online store: + 30 6970 417310.

The following terms and conditions will apply to the use of the online store with the virgins brand located at www.virgins.gr. The use of our site presupposes the unconditional acceptance of the following terms, without any exception, which you should read carefully. If a user does not agree with these terms, then he must refrain from using the online store and from any transaction with it, otherwise it is assumed that he has accepted all the terms and conditions of its operation.

Terms of Use

Website visitors agree that:

• they will use their real data (surname, first name, address, e-mail) in the contact forms.
• they will use the site in accordance with the law and good morals and will not take actions or omissions that may cause damage to it or to any other user or networks they are connected to.

“SYMEONIDOU & EFTHYMIADOU PARTHENA” reserves the right to freely modify or revise the terms and conditions of transactions from the online store, whenever it deems it necessary, and undertakes the obligation to inform consumers of any change, through its pages present online store.

Copyright

The copyright of the content (including texts, graphics, images, photos and software) and the services of the site that have been introduced or will be introduced on the internet, are protected by the Greek, Community and international laws on intellectual property and belong exclusively to virgins.gr . Any copying, reproduction and retransmission of the material is strictly prohibited without the written permission of the company, and it is available to site visitors only for personal use (non-profit or commercial).

The names, images, logos and distinctive features that represent the online store or third parties and their products or services are exclusive trademarks of “SYMEONIDOS & EFTHYMIADOS VIRGEN” or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.

Limits of Liability

“SYMEONIDOU & EFTHYMIADOU PARTHENA” declares that the content, products and services are provided through the site “AS IS”. In the context of its transactions from the online store, it is not responsible for further damages that may arise from the execution or non-execution of the orders or from the delay in execution, for any reason. The online store cannot provide any guarantee for the availability of the products, but undertakes to promptly inform the customers about the unavailability. virgins.gr makes every effort to provide high quality services, but does not guarantee that there will be no interruptions, errors or harmful elements in the contents of the website and bears no responsibility for any damage or for any claims of a legal or civil or criminal nature by site users.

Confidentiality Statement

Questions, completed applications and electronic mail in general are considered confidential.

The information provided to us is used only to send an electronic reply and is not passed on except to the intended recipient. Also in the event that we are required by law or if we judge that the content of our messages is harmful, they will also be forwarded to the competent authorities in order to:

• protect against unauthorized, unlawful and general misuse of the site.
• protect the safety and property of users and the consumer public.
• protect our legal rights and assets.

virgins.gr has the right to add and change the content or services of the site, as well as the terms of use, whenever it deems it necessary and without prior warning, with only their announcement through its site.

Links on this website

Any reference or connection (link) to another site is provided for the convenience of our users and we are not responsible for the contents, products and services provided on these sites or any link included in an associated website, or any changes or updates to such websites

Purchase Process
Our purpose is to serve you through a simple, fast, secure and pleasant transaction process:
Click on the relevant icon – button, in order to buy the item you are interested in and add it to your basket, which is the same for any purchase you make during your visit.

You can also select items that you would like to buy at some point and place them in your wish list. At any time you can create an order from your wish list.

Confirmation of the order
After your order we will contact you by e-mail (at the email you have indicated) and/or by phone to confirm your order. If it is not possible to contact you, the order remains pending for one week, after which time if it remains unfulfilled it will be automatically cancelled.

Order processing
Orders placed from the Hellenic area are accepted and, by extension, shipments of goods are made only in the Hellenic area. Orders are processed during the day between 09:00 and 17:00 excluding Saturdays and Sundays. The order is sent to the address indicated by the customer by means chosen by virgins.gr. The order is shipped between 3-5 working days at a cost that is indicated in the corresponding customer information table.

Force majeure
If for reasons of force majeure (e.g. bad weather, strikes) we are unable to deliver the goods within the predetermined time from receiving your order, (with the exception of cases of product unavailability), we will contact you as soon as possible , in order to tell us if you wish, under these conditions, to complete your order.

Product Availability
In case of non-availability of an ordered item, resulting in an increase in delivery time, “SYMEONIDOU & EFTHYMIADOU PARTHENA”. will notify the customer of the delay in delivery of the item. If it is judged by the customer that the delivery delay makes the transaction unprofitable, then the customer can request the cancellation of the order for that particular item. Possibly existing other items in the order are delivered normally.

Cancellation of order
The option of canceling the whole order or part of it is provided, as long as it has not yet been executed (virgins.gr has not issued a corresponding shipping document).

In the event that the customer wishes to cancel the order, he must contact us by phone or email at the email address info@virgins.gr within the above-mentioned period
. “SYMEONIDOU & EFTHYMIADOU PARTHENA” reserves the right to change prices without prior notification to the customer. It is understood that the customer always pays at the time of receipt, the price that was recorded for this product at the time of placing the order.

RETURN POLICY

The consumer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013). Also, the refund will always be made in the same way where the payment was made.

Return of products at the charge of “SYMEONIDOU & EFTHYMIADOU PARTHENA”. can be carried out in all cases in which the order is executed incorrectly, i.e. in case of delivery of an item other than what was ordered by type or quantity or in the event that upon delivery the item has a damaged package, completely or in most of it, or in case the item is found to be defective. In this case, the buyer must either not accept the receipt of the product in the first place, or request its return, but after consultation with “SYMEONIDOU & EFTHYMIADOU PARTHENA”. Products must be returned in the condition they were received by the buyer. In the event that they are not returned, at the time agreed after consultation with “SYMEONIDO &

In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. Shipping Note – Invoice, Retail Receipt, etc.) and its complete packaging. In this case of returning the products, and on the condition that the products have previously been received and checked by “SYMEONIDOU & EFTHYMIADOU PARTHENA”, the refund to the buyer will be made by canceling the credit card charge, which will be made with edited by “SYMEONIDOS & EFTHYMIADOS VIRGIN”. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the buyer,

Returns of products that are considered defective. The buyer has the right without charge to require the supplier to repair or replace, or to reduce the price, or to withdraw from the contract of sale if the repair or replacement of the thing is impossible or disproportionate to its value, or to demand compensation, if the product he bought presented a real defect, or did not have the agreed quality and in particular when the product:

a. does not correspond to the description made by the seller or to the sample or model that the seller had presented to the buyer
b. it is not suitable for the purpose of the particular contract and especially for the specific use consistent with that purpose
c. it is not fit for the use to which things of the same class are ordinarily intended.
d. does not have the quality or performance that the buyer reasonably expects from things of the same class.

If the defect occurs within the first six (6) months of purchase, the burden of proof rests with the supplier. After six months and up to two years from the purchase, the burden of proof is borne by the buyer.

The return of products that are considered defective will be accepted according to the more specific conditions set by the respective manufacturer of the product sold. The product must be undamaged and have all the original documents that accompanied it (e.g. Shipping Note – Invoice, Retail Receipt, etc.) as well as its complete packaging. In the event of a return of the products (DOA), and provided that they have previously been received and checked by “SYMEONIDOU & EFTHYMIADOU PARTHENA”, the refund to the customer will be made in the case of payment by credit card, with cancellation of the charge of the customer’s credit card, which will be handled by “SYMEONIDOU & EFTHYMIADOU PARTHENA” and in the case of cash payment.

Product returns at customer’s expense.

Products can be returned at a charge to the customer in cases where the customer, for any reason other than the above, has changed their mind and no longer wishes to purchase the product, as long as the withdrawal period mentioned below has not expired. The return of the products can be made either by the customer himself to any of our contracted stores, the customer bearing the shipping costs, after consultation with the staff of the Online Store. In both of the above-mentioned cases, the product must be in perfect condition together with all the original documents that accompanied the product (e.g. VAT number, Retail Invoice, etc.) and its complete package. In case of return of the products, and provided that the products have been previously received and checked by “SYMEONIDOU & EFTHYMIADOU PARTHENA”, the refund to the customer will be made in the case of payment by credit card, with cancellation of the credit card charge, which will be edited by “SYMEONIDOU & EFTHYMIADOU PARTHENA” and in the case of cash payment, if the customer had chosen the possibility of “collection from the store”, it will be done by returning his money to him from the store where he made the purchase. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer,

WITHDRAWAL

The buyer has the right to withdraw without reason within fourteen (14) calendar days from the date of delivery and receipt of the sold products, returning the goods in their original condition, with all of their accessories, accompanying forms and packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the cost of returning the item.

PRODUCT WARRANTY

All merchandise comes with a manufacturer’s warranty.

During the sale, the supplier must inform the buyer about the potential life of the product and provide the buyer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, preservation, maintenance and full utilization of the product product and information on the risks during its use and maintenance. Products that are simple in their construction, use and maintenance are excluded from the above, as long as no instructions in any language are provided by the manufacturer for these products. In the event of replacement of the product or its spare part, the warranty is automatically renewed for its entire duration in relation to the new product or spare part.

The buyer is entitled to request a repair if the product shows a defect during the warranty period. He is also entitled to request the replacement of the product with a new one of equal value and quality or to withdraw from the contract, if during the validity of the warranty a defect appears in the product and the supplier refuses or delays the repair beyond the necessary time.

If the required repair time exceeds fifteen (15) business days, the buyer is entitled to request a temporary replacement of the product for as long as the repair takes.

For any question regarding the warranty period of the product, please contact us at info@virgins.gr or by phone at +30 6970 417310.

Payment Methods

1. Cash on delivery (Payment in cash upon receipt of the order)

2. With Paypal


“

CONSUMER IS NOT OBLIGED TO PAY IF THE NOTICE OF PAYMENT HAS NOT BEEN RECEIVED (RECEIPT – INVOICE)”

Official Gazette No 3313/12.12.12

Company info

SYMEONIDOU & EFTHYMIADOU VIRGIN
CLOTHING TRADE
DIMOKRATIAS 22, AEGALEO, 12244
TEL: 6970 417310
VAT number: 801689486, DOU:
AEGALEO SHIPPING NUMBER: 161546701000